Top 15 Call Centers in Australia

2025 Guide for Global Businesses

Expanding into Australia or managing customer support across borders requires more than just hiring staff; it demands a strategic partner capable of delivering high-quality customer experiences. Whether you need inbound, outbound, or multilingual support, selecting the right call center can make a significant difference to your business outcomes.

This guide highlights the top 15 call centers in Australia, combining verified client feedback, service expertise, and operational scale. We also provide practical tips, comparisons, and insights into leveraging alternative solutions such as outsourced teams from Malaysia through FastLaneRecruit’s Employer of Record (EOR) service.

According to the Australian Government’s Business.gov.au, contact centers play a critical role in business efficiency, customer retention, and regulatory compliance. Partnering with the right provider ensures your operations remain scalable, compliant, and cost-effective.

Top 15 Call Centers in Australia (2025)

1. Cloudstaff

Services: Call centres, BPO, back‑office
Location: Sydney (Australia) + offshore
Team Size / Scale: Large (1,000+)

Cloudstaff is frequently listed among Australia’s top outsourcing providers and is known for delivering scalable business process outsourcing solutions. With a strong presence both in Sydney and offshore locations, Cloudstaff helps businesses improve efficiency, increase profitability, and reduce operational costs. Their global delivery model makes them ideal for organisations looking to blend local management with international talent.

2. Hugo

Services: Call centres, BPO, back‑office
Location: Sydney / Global
Team Size / Scale: 1,000+

Hugo is recognised by GoodFirms as a top call‑centre service provider in Australia. They specialise in multilingual support and provide 24/7 customer service solutions, combining advanced technology with a global workforce to ensure high-quality customer experiences. Hugo’s services cater to enterprises that require scalable support with AI-driven efficiency.

3. Helpware CX

Services: Customer support, multilingual, BPO
Location: Melbourne / Australia
Team Size / Scale: Large (1,000‑9,999)

Helpware CX offers extensive call centre services, including multilingual customer support, technical assistance, and back-office functions. Listed by GoodFirms, Helpware CX is praised for its robust infrastructure and ability to support large-scale operations for both domestic and international clients.

Also Read: The Strategic Advantage of Outsourcing Full Stack Development in 2025

4. Acquire BPO

Services: Customer service, technical support, back‑office
Location: Melbourne
Team Size / Scale: Large (multi‑hundreds)

Acquire BPO has been recognised by Outsource Accelerator for its comprehensive call centre solutions. They specialise in customer service and technical support, providing large organisations with reliable back-office and outsourced operations. Their Melbourne-based team supports businesses looking to expand customer engagement without increasing local overheads.

5. TSA Group

Services: Customer service, sales, retention solutions
Location: West Perth
Team Size / Scale: Established (20+ years)

TSA Group has a long-standing reputation for delivering high-quality customer service, sales, and retention solutions. With over two decades of experience, they provide specialised call centre services tailored for both small businesses and large enterprises.

6. Startek Australia

Services: Global CX, digital transformation, omnichannel
Location: Melbourne
Team Size / Scale: Large scale

Startek Australia is recognised for its global customer experience (CX) services, digital transformation solutions, and omnichannel capabilities. Featured by Outsource Accelerator, they serve enterprises that require advanced technology integration and seamless customer interactions.

7. Hammerjack

Services: Call centre & BPO
Location: Sydney / Manila
Team Size / Scale: 250‑499

Hammerjack operates both in Sydney and Manila, offering cost-effective and high-performance call centre solutions. Listed by Outsource Accelerator, Hammerjack focuses on delivering measurable business outcomes through BPO services and managed offshore teams.

8. Alltel Australia

Services: Call centres, phone‑answering services
Location: Melbourne
Team Size / Scale: <50

Alltel Australia is a boutique provider offering reliable call centre and phone-answering services. Recognised by Outsource Accelerator, they specialise in delivering personalised customer engagement and small-scale support solutions for Australian businesses.

9. Illicium

Services: Sales & marketing outsourcing, call centre services
Location: Sydney
Team Size / Scale: Boutique

Illicium provides specialised call centre services focused on sales and marketing outsourcing. GoodFirms highlights Illicium for its ability to deliver targeted customer engagement and support solutions for small to medium-sized enterprises in Australia.

Also Read: How to Hire Full-Stack Developers in Malaysia

10. Aidey

Services: Call centres, BPO, virtual receptionist
Location: Sydney
Team Size / Scale: Small (<50)

Aidey offers flexible BPO and virtual receptionist services for small businesses. Recognised in Stealth Agents’ listings, Aidey supports Australian companies with efficient and cost-effective outsourcing solutions.

11. Virtual Team

Services: Call centres, BPO, offshore workforce management
Location: Sydney
Team Size / Scale: Small (<50)

Virtual Team is a boutique call centre provider that combines local management with offshore staffing. Featured by DesignRush, they help businesses manage international teams while ensuring cultural alignment and performance standards.

12. LeadCallers

Services: Lead generation, telemarketing, call centre services
Location: Melbourne
Team Size / Scale: Specialist

LeadCallers provides specialised call centre solutions including lead generation and telemarketing. They are recognised by HiredSupport for their ability to deliver targeted sales campaigns and business growth support for Australian clients.

13. Probe CX

Services: Customer engagement, collections services, outsourced contact centre
Location: Melbourne
Team Size / Scale: Mid‑size

Probe CX delivers outsourced contact centre services including customer engagement and collections. Listed by Outsource Accelerator, they cater to businesses seeking reliable mid-sized operations with specialised customer care solutions.

14. Sharesource AU

Services: Remote team building, customer service, back‑office
Location: South Brisbane
Team Size / Scale: Medium

Sharesource AU is known for its remote team management and customer service solutions. Featured by HiredSupport, they support Australian companies with scalable back-office and remote workforce services.

Also Read: Why Malaysia Is a Prime Location for Hiring Offshore Full Stack Developers

15. OneContact

Services: Full-service call centre solutions
Location: Sydney
Team Size / Scale: Small‑medium

OneContact provides end-to-end call centre solutions for small and medium-sized businesses. GoodFirms lists them as a reputable provider for Australian enterprises seeking personalised customer support services.

Tips for Selecting the Right Call Center Partner

1. Define Your Requirements

Before starting your search, it’s important to clearly identify what type of call center services your business needs. Do you require inbound support for handling customer queries, outbound services for sales or surveys, technical support for IT or product troubleshooting, or multilingual support for international customers? Knowing your exact needs ensures that you select a provider whose expertise aligns with your business objectives and avoids paying for services you won’t use.

2. Check Compliance and Certifications

Call centers handle sensitive customer data, so it’s essential to choose providers that comply with local laws and industry regulations. For example, Australian call centers often adhere to the Victorian Government Call Centre Code, which sets standards for fair and secure operations. Additionally, confirm that the provider has proper certifications for data security, privacy, and industry best practices, as this reduces the risk of breaches or non-compliance penalties.

3. Evaluate Scalability

Business demand fluctuates, so your call center partner should be able to scale operations up or down as needed. Consider providers that can quickly increase team size during peak seasons or special campaigns. Providers offering offshore or nearshore support often provide additional flexibility and can help maintain consistent service levels without overextending your internal resources.

4. Compare Pricing Models

Different call centers use different pricing approaches. Some charge per-hour rates, others offer subscription-based pricing, and some provide project-based contracts. It’s important to compare these options to find a provider that fits your budget without compromising service quality. Make sure to also check for hidden costs, such as setup fees, technology fees, or additional charges for multilingual services.

5. Consider Nearshore or Offshore Alternatives

For businesses looking to reduce costs while maintaining high-quality service, nearshore or offshore call centers can be a strategic solution. Regions like Malaysia provide skilled, multilingual staff at competitive rates. However, managing employees in another country can be complex due to legal, tax, and payroll requirements. This is where FastLaneRecruit’s Employer of Record (EOR) service can help. With an EOR, you can legally employ Malaysian staff, handle payroll and compliance seamlessly, and focus on your core business without the administrative burden of managing an international workforce.

Why Consider Malaysia?

Malaysia has emerged as a preferred destination for businesses seeking cost-effective, high-quality customer support and call center solutions. Here’s why it stands out:

1. Cost Efficiency

Operating costs in Malaysia are significantly lower than in Australia or other Western countries. Businesses can reduce labor expenses by up to 70% while maintaining professional service standards. This makes Malaysia an attractive option for companies looking to optimize budgets without sacrificing quality.

Also Read: Malaysia’s Employment Laws for Full-Stack Developers

2. Skilled and Multilingual Workforce

Malaysia offers a highly educated, English-proficient workforce, with many professionals fluent in multiple languages including Mandarin, Malay, Tamil, and regional dialects. This allows businesses to deliver multilingual customer support, expanding reach across diverse markets.

3. Scalability and Flexibility

With access to a large talent pool, businesses can quickly scale teams up or down to match seasonal demand, new campaigns, or business growth. Offshore staffing through Malaysia provides the flexibility that many local call centers cannot offer.

4. Advanced Infrastructure

Malaysia has robust telecommunication and IT infrastructure, supporting reliable connectivity, cloud-based operations, and secure data management. This ensures smooth operations for both domestic and international businesses.

5. Strategic Location for Global Support

Situated in Southeast Asia, Malaysia offers time zone advantages for companies targeting Asia-Pacific markets. Combined with 24/7 offshore operations, this ensures continuous coverage for global customers.

6. Compliance and Risk Management Made Simple

While employing offshore staff comes with legal and administrative considerations, using a partner like FastLaneRecruit’s EOR service ensures full compliance with Malaysian labor laws, payroll regulations, and tax requirements. Businesses can focus on growth and customer satisfaction while leaving the complexities to experts.

Outsourcing to Malaysia vs Local Call Center

When evaluating call center solutions, businesses often face a choice between hiring a local Australian provider or leveraging an offshore team in Malaysia through a trusted partner like FastLaneRecruit. Each option has distinct advantages and trade-offs. The comparison below highlights key aspects:

Key Takeaways:

• Outsourcing via Malaysia can dramatically reduce operational costs while offering access to a larger talent pool.
  
• FastLaneRecruit ensures legal and regulatory compliance, eliminating risks associated with foreign employment.
  
• Businesses can scale teams quickly for seasonal peaks or project-based demands without hiring permanent staff locally.
  
• Multilingual support allows Australian companies to expand their global customer reach effectively.

How FastLaneRecruit’s EOR Works and Helps

FastLaneRecruit’s Employer of Record (EOR) service simplifies the process of hiring and managing overseas staff, such as Malaysian call center agents. Here’s how it works:

1. Hiring & Onboarding – FastLaneRecruit recruits and hires qualified professionals on your behalf according to your requirements.
   
2. Payroll Management – Employees are paid locally in Malaysia while FastLaneRecruit handles salaries, benefits, and taxes.
   
3. Compliance & Legal Oversight – FastLaneRecruit ensures adherence to Malaysian labor laws, including contracts, workplace rights, and statutory contributions.
   
4. HR Support – Administrative tasks such as leave management, employee records, and performance monitoring are managed by FastLaneRecruit.
   
5. Seamless Integration – The outsourced team operates as part of your business, fully integrated into your workflow, without the overhead of a local entity.

Also Read: Full-Stack Developer Salary Guide 2025

Benefits for Businesses:

• Quickly scale teams without setting up a foreign subsidiary.
• Minimise administrative burden and compliance risks.
• Gain access to highly skilled and cost-efficient talent in Malaysia.
• Maintain full control over operations and quality, while FastLaneRecruit manages local employment complexities.

By leveraging FastLaneRecruit’s EOR, businesses can enjoy the cost-efficiency of offshore outsourcing while maintaining the reliability, compliance, and professionalism expected from a local call center.

Also Read: Ultimate Guide to Employee Onboarding Checklist

Conclusion

Choosing the right call center in Australia is crucial for maintaining excellent customer experiences and operational efficiency. The top providers listed above offer a variety of services, team sizes, and pricing models suited for both domestic and global businesses.

Scale Your Customer Support Smarter with FastLaneRecruit

Looking to reduce costs, access multilingual talent, or quickly scale your support team? FastLaneRecruit’s Employer of Record (EOR) service offers a seamless solution. By partnering with FastLaneRecruit, your business can employ skilled Malaysian staff without worrying about local employment regulations, payroll management, or compliance requirements.

Explore FastLaneRecruit’s EOR Service today and discover a smarter, hassle-free alternative to traditional outsourcing for your global customer support needs.