Top 25 Call Centers In The U.S. In 2025

In 2025, the U.S. call center industry continues to play a pivotal role in shaping customer experiences, driving sales, and reinforcing brand loyalty across sectors. Top U.S. call centers act as the frontline for businesses, providing professional, consistent, and compliant interactions that build trust and strengthen customer relationships. With advanced technologies, multi-channel support, and highly trained agents, these providers help companies scale efficiently while maintaining high service quality. Moreover, forward-looking businesses are increasingly complementing U.S. operations with international talent, such as skilled professionals from Malaysia, to enhance capacity, reduce costs, and provide 24/7 coverage. Through partners like FastLaneRecruit, companies can seamlessly hire and onboard Malaysian talent to work alongside U.S. call center teams, creating a hybrid approach that maximizes efficiency and customer satisfaction globally.

How Call Centers Operate

Top U.S. call centers follow a structured and strategic process to deliver consistent, high-quality customer experiences. Understanding how these centers operate can help businesses appreciate the value they provide:

Planning and Preparation

Call centers start by defining clear objectives aligned with a client’s business goals. This includes designing call scripts, developing detailed call flows, establishing expected call volumes, and determining target outcomes. By preparing a blueprint in advance, agents can handle interactions efficiently while maintaining brand consistency.

Recruitment and Training of Skilled Agents

A call center’s success relies on hiring the right talent. Agents undergo a rigorous recruitment process, followed by comprehensive training that covers product knowledge, communication skills, and industry compliance standards. Ongoing coaching and performance reviews ensure agents continuously improve and deliver professional service.

Call Routing and Intake with IVR/ACD

Advanced call centers use Interactive Voice Response (IVR) and Automatic Call Distribution (ACD) systems to manage incoming calls effectively. These technologies route customers to the most qualified agents, reduce wait times, and ensure that every inquiry is addressed by the right specialist quickly.

Escalation and Resolution Processes

When complex issues arise, agents follow structured escalation protocols to supervisors or specialized teams. Clear resolution workflows guarantee accountability, timely responses, and consistent handling of customer concerns, minimizing dissatisfaction.

Quality Assurance, Coaching, and Continuous Optimization

Call centers continuously monitor agent performance through call scoring, customer feedback, and analytics dashboards. Supervisors provide targeted coaching, update scripts, and refine processes based on metrics such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT). This cycle of analysis and improvement ensures ongoing operational efficiency and high-quality service.

Read: Top 40 Call Centers In The Philippines

Why U.S. Call Centers Are Vital for Businesses

U.S. call centers play a critical role in helping businesses deliver faster response times, improve customer satisfaction, and enhance operational efficiency. By leveraging skilled agents, advanced technology, and structured processes, these centers ensure that every customer interaction reflects your brand’s values and resolves inquiries effectively. This not only strengthens loyalty but also optimizes internal resources, allowing companies to focus on strategic priorities rather than day-to-day support tasks.

Combining U.S.-based call center operations with offshore talent offers an additional layer of efficiency and scalability. Skilled professionals from countries like Malaysia can provide complementary support for high-volume or multilingual tasks, reducing operational costs while maintaining high service quality. This hybrid approach allows businesses to scale quickly, cover multiple time zones, and ensure 24/7 customer support without overstretching domestic teams.

Services Offered By Top U.S. Call Centers

Top U.S. call centers provide a comprehensive range of services designed to support businesses across multiple functions, from customer support to sales and operational analytics. Their offerings combine skilled agents with advanced technology, ensuring seamless, efficient, and high-quality interactions for every customer.

Inbound Customer Support

Agents handle incoming calls, addressing inquiries, resolving product or service issues, processing orders, and managing billing questions. This service ensures customers receive fast, accurate, and brand-consistent responses that enhance loyalty and satisfaction.

Outbound Sales and Lead Generation

Call centers actively generate leads and drive sales through targeted outreach campaigns, telemarketing, follow-ups, and customer retention efforts. This proactive approach helps businesses grow revenue while maintaining strong client relationships.

Technical Support and Troubleshooting

Specialized agents provide tiered assistance for software, hardware, or technical issues, escalating complex cases as needed. This ensures timely resolution and reduces downtime, keeping customers satisfied and operational efficiency high.

Multichannel Support

Beyond traditional phone calls, top U.S. call centers deliver support across email, live chat, social media, and SMS platforms. Unified omnichannel solutions provide consistent experiences across all touchpoints, meeting modern customer expectations.

AI-Driven Assistance, IVR, and Virtual Assistants

Automated systems, interactive voice response (IVR) menus, chatbots, and AI-driven tools streamline interactions, reduce agent workload, and provide instant solutions for routine inquiries. Virtual assistants further enhance responsiveness, allowing agents to focus on complex customer needs.

Back-Office Services, CRM Integration, and Analytics

Many providers extend beyond customer-facing roles to offer data entry, appointment scheduling, billing, and claims processing. Integration with CRM systems and analytics dashboards provides actionable insights, helping businesses optimize operations and improve decision-making.

Read: What is Outsourcing?

Benefits Of Outsourcing To U.S. Call Centers

Outsourcing to top U.S. call centers offers businesses a strategic advantage by delivering high-quality customer service while streamlining operations. Here are the key benefits:

High-Quality, Localized Customer Experience

U.S.-based agents provide culturally aligned and fluent communication, ensuring interactions feel personal and professional. Customers receive fast, accurate, and brand-consistent support that builds trust, loyalty, and long-term satisfaction.

Compliance with U.S. Laws (HIPAA, PCI DSS)

Top U.S. call centers adhere strictly to regulatory standards such as HIPAA for healthcare and PCI DSS for secure payment processing. Partnering with compliant providers minimizes legal risks, safeguards sensitive data, and maintains industry best practices.

Flexible Scalability During Seasonal or Rapid Growth

Outsourced call centers allow businesses to scale agent capacity quickly, accommodating seasonal spikes, product launches, or rapid growth without the overhead of hiring and training new staff. This ensures customer support remains seamless even during peak demand.

Allows Internal Teams to Focus on Core Strategic Priorities

By delegating customer interactions to skilled external agents, internal teams can concentrate on high-value initiatives such as product development, marketing strategy, and operational improvements. This balance enhances overall business efficiency and growth potential.

Top 25 Call Center Companies In The U.S

Here’s a list of the most trusted U.S. call center outsourcing companies offering customer service, Customer Experience (CX), customer success, and inbound/outbound sales operations:

1. TeleDirect

TeleDirect Call Center Outsourcing Company

TeleDirect is a U.S.-based contact center and BPO provider with over 60 years of experience, offering 24/7/365 multi-channel and omnichannel support. They provide U.S.-based multilingual agents and flexible pay-as-you-go pricing for businesses of all sizes. TeleDirect serves industries including healthcare, insurance, financial services, marketing, retail, technology, education, mortgage, legal, and government, making it a go-to provider for comprehensive domestic customer service solutions.

2. LiveOps

LiveOps Call Center Outsourcing Company

LiveOps is a cloud-based, U.S.-focused contact center providing omnichannel customer service solutions for over 20 years. Their VirtualFlex platform allows businesses to scale operations flexibly while ensuring high-quality customer experiences. Agents support industries such as healthcare, retail, insurance, energy, government, travel, and financial services. LiveOps combines AI-driven tools with human expertise to deliver efficient, personalized service tailored to U.S. clients.

3. Five Star Call Centers

Five Star Call Center Outsourcing Company

Five Star Call Centers delivers 24/7/365 cloud-based, AI-enhanced customer service. Their U.S.-based agents support industries including product and technical support, healthcare, retail, hospitality, financial services, and government programs. By leveraging multi-channel communication—including phone, email, and chat—Five Star ensures efficient and responsive service for domestic U.S. companies seeking reliable, scalable customer support.

4. Working Solutions

Working Solutions Call Center Outsourcing Company

Working Solutions provides multi-channel customer service and CX support across North America, integrating telephony, live chat, and analytics into a single platform. They serve industries such as energy, finance, healthcare, telecom, retail, consumer services, and travel. Working Solutions is particularly suited for U.S. and Canadian enterprises seeking flexible, measurable BPO services with dedicated business process outsourcing (BPO) support.

5. IdeasUnlimited

IdeasUnlimited Call Center Outsourcing Company

IdeasUnlimited is a U.S.-based call center specializing in comprehensive customer support, back-office services, and virtual assistant solutions. They provide multi-channel support via phone, email, chat, and social media, tailoring solutions to eCommerce, real estate, and tech companies. Their experience with both B2B and B2C operations ensures scalable, high-quality customer service for fast-growing U.S. businesses.

Top clients: BabeBox, PatPat, Sapphire, Stevens Realty

6. Pipeful

Pipeful Call Center Outsourcing Company

Pipeful is a U.S.-based call center focused on sales support, lead generation, and customer success operations. They integrate modern CRM and sales software to optimize workflow efficiency and improve performance analytics. Pipeful specializes in outbound and inbound sales for enterprise clients and high-growth startups, making it ideal for companies aiming to strengthen their sales pipelines.

Top clients: Societe General, Google, Microsoft, Seismic

7. Belkins

Belkins Call Center Outsourcing Company

Belkins is a U.S.-based provider of B2B lead generation and appointment setting, offering targeted outbound sales campaigns for SaaS, fintech, and payment companies. They generate qualified leads, book appointments, and provide analytics to track sales pipeline performance, helping companies accelerate revenue growth and scale business development efforts effectively.

Top clients: MONA Payment, DonorBox, Simply NUC, HiBob

8. TechSpeed

TechSpeed Call Center Outsourcing Company

TechSpeed provides technical support, helpdesk, and customer service for tech-focused U.S. and international clients. They specialize in IT, SaaS, and hardware support, offering multi-channel services via phone, chat, and email. TechSpeed’s integration with client software systems ensures seamless support, making them ideal for companies requiring high-level technical expertise and reliable CX solutions.

Top clients: WACOM, Bridgetown Coffee, Direct Crown, Merrill Lynch

9. Moneypenny USA

Moneypenny USA Call Center Outsourcing Company

Moneypenny USA delivers professional live call answering, virtual receptionists, and inbound customer service solutions across the U.S. They combine human expertise with technology to provide HIPAA- and PCI-compliant services for sensitive industries, supporting SMEs and large enterprises alike. Their flexible packages ensure businesses maintain high customer satisfaction while streamlining communications.

Top clients: BMW, Critter Control, Sterne Kessler, Keller Williams

10. WOW 24-7

WOW 24-7 Call Center Outsourcing Company

WOW 24-7 provides omnichannel customer service and CX solutions, emphasizing retail, eCommerce, and technology sectors. U.S.-based agents deliver 24/7 support across phone, chat, and email, using data-driven approaches to optimize customer satisfaction metrics like NPS and CSAT. WOW 24-7 is ideal for brands that need reliable, high-quality domestic support.

Top clients: Walks, Circles, Les Lunes, eDesk

11. Hugo

Hugo Call Center Outsourcing Company

Hugo is a U.S.-based CX provider focused on tech and digital-first companies. They offer both inbound and outbound customer service and sales support, providing high-touch service with personalized agent training. Hugo’s multi-channel approach ensures tech and digital businesses receive tailored, human-first customer experiences.

Top clients: Google, Meta, Fair, Outschool

12. Wiserbrand

Wiserbrand Call Center Outsourcing Company

Wiserbrand delivers scalable customer service and virtual assistant solutions, specializing in eCommerce and digital businesses. They provide multi-channel support via social media, chat, and email, optimizing workflows to match client-specific needs. Wiserbrand is ideal for startups and mid-sized U.S. companies seeking flexible and tech-enabled CX solutions.

Top clients: Schileo, HireRush, DomKofe, RedRockEntertainments

13. Martal Group

Martal Group Call Center Outsourcing Company

Martal Group offers B2B sales support, lead generation, and appointment setting for U.S. tech companies. Their services include outbound sales campaigns, CRM integration, and lead nurturing. Martal Group leverages data-driven strategies and transparent KPI reporting, making them ideal for SaaS startups and fast-growing tech enterprises.

Top clients: Intech-Global.com, NemoNano.com, Indoorgo.com, Vidmind.com

14. Westpark Communications

Westpark Communications Call Center Outsourcing Company

Westpark Communications provides inbound and outbound contact center services with a strong U.S. presence. They specialize in customer support, tech support, and lead generation across industries such as healthcare, finance, and retail. Their multi-channel capabilities, combined with a proven track record of high CSAT and customer retention, make them a reliable partner for U.S.-based businesses seeking comprehensive contact center solutions.

15. Global Response

Global Response Call Center Outsourcing Company

Global Response offers multi-channel CX services across North America. They are HIPAA- and PCI-compliant, supporting sensitive industries like healthcare and finance. Their services span automotive, banking, education, energy, retail, and travel sectors. With decades of experience and award-winning customer support, Global Response delivers scalable and reliable U.S.-based CX operations.

16. TELUS International

TELUS International Call Center Outsourcing Company

TELUS International provides global CX solutions, including AI-powered digital support and multi-language contact center services. They serve U.S. clients across industries such as technology, games, communications, fintech, healthcare, retail, travel, and automotive. TELUS International combines traditional contact center capabilities with advanced digital solutions, offering multi-channel support for U.S. and global businesses.

17. Teleperformance

Teleperformance Call Center Outsourcing Company

Teleperformance is a global customer experience management company with a strong U.S. presence. They provide multi-channel services including voice, email, chat, social media, and video. Teleperformance supports industries ranging from automotive and energy to finance, healthcare, retail, telecom, and gaming. Their extensive U.S.-based and international agent network ensures scalable, reliable CX solutions for enterprise clients.

18. Sensée

Sensée Call Center Outsourcing Company

Sensée is a modern, boutique outsourced contact center provider based in the UK, offering a fully work-from-home (WFH) agent workforce. They specialize in multi-channel customer service for industries handling sensitive data, such as healthcare, finance, and retail. Sensée provides dedicated agents for each client, ensuring high-quality, personalized service. Their compliance certifications, including ISO27001, PCI-DSS, and GDPR, make them suitable for highly regulated sectors, though U.S. clients may need to account for time zone differences.

19. Capita

Capita Call Center Outsourcing Company

Capita is a global BPO and outsourcing giant handling over 100 million customer interactions annually. With 41,000 staff across eight countries, they specialize in sensitive sectors including public services, financial services, and healthcare. Capita offers digital solutions like SmartAgent for WhatsApp, as well as traditional multi-channel contact center services. While primarily UK- and Europe-focused, Capita’s expertise in large-scale, enterprise-level operations makes them notable for multinational U.S. companies requiring complex BPO solutions.

20. UpCall

UpCall Call Center Outsourcing Company

UpCall is a U.S.-based contact center specializing in outbound sales, inbound sales, and lead generation services. They provide access to the top 3% of U.S. sales agents and integrate with over 1,000 business apps for streamlined campaigns. UpCall is ideal for high-volume sales operations, market research, and full-cycle sales campaigns. Their services are tailored to U.S. companies seeking scalable, results-driven sales support rather than traditional customer service.

21. Ascensos

Ascensos Call Center Outsourcing Company

Ascensos, part of Firstsource, is a UK-headquartered boutique contact center provider delivering omni-channel, multilingual customer service. They focus on tailored solutions with deep customer experience analytics and flexible services across phone, chat, text, and social media. Their expertise spans multiple time zones and cultures, making them a strong choice for U.S. companies targeting European markets or needing specialized, high-touch CX solutions.

22. Foundever

Foundever Call Center Outsourcing Company

Foundever® (formerly Sitel Group and Sykes Enterprises) provides global CCaaS, operating in 45 countries with over 150,000 agents supporting 60 languages. They offer 24/7 customer service via phone, chat, and digital channels, serving industries including banking, crypto, healthcare, insurance, retail, technology, telecom, travel, and utilities. Foundever combines enterprise-grade security certifications with scalable CX solutions, making it suitable for large U.S. companies seeking international reach.

23. Ventrica

Ventrica Call Center Outsourcing Company

Ventrica is a UK- and South Africa-based contact center providing multi-channel customer service, inbound and outbound calls, lead nurturing, and social media support. They serve retail, luxury, food & beverage, financial services, housing, and logistics sectors. Known for award-winning CX and brand advocacy, Ventrica excels in creating high-touch, personalized customer interactions. U.S. companies may consider them for specialized campaigns or international outreach.

24. 1840 and Company

1840 and Company Call Center Outsourcing Company

1840 and Company is a global outsourced contact center provider with operations in India and the Philippines, offering 24/7 customer service, technical support, and sales services. They leverage AI-powered solutions for scalable support across healthcare, real estate, insurance, banking, IT, retail, eCommerce, and telecommunications. Their model combines outsourced agents with flexible service structures, ideal for U.S. companies seeking cost-efficient, around-the-clock support.

25. The SaaSy People

The SaaSy People Call Center Outsourcing Company

The SaaSy People is a UK-based provider focused on digital-first sectors. They deliver multi-channel customer service, including telephony and live chat, for growing businesses rather than large enterprises. With ISO 27001 certification, GDPR compliance, and a cloud-based software stack, they offer scalable, secure, and award-winning service delivery. While based in the UK, their expertise makes them relevant for U.S. companies targeting digital and SaaS-driven markets.

Industries Served

Top call centers in the U.S. provide specialized support across multiple industries, leveraging expert agents, advanced technology, and compliance frameworks to meet sector-specific needs:

Healthcare

Healthcare organizations rely on call centers to manage patient support, appointment scheduling, and follow-ups while remaining HIPAA-compliant. Outsourced call centers help medical providers handle high patient volumes, provide 24/7 assistance, and maintain secure, confidential communication.

Financial Services

Banks, insurance companies, and other financial institutions use call centers for customer inquiries, claims processing, fraud detection, and account management. By following strict regulatory standards and data protection protocols, these centers ensure secure, efficient, and compliant financial interactions.

Retail & eCommerce

Retailers and online stores depend on call centers to handle large volumes of customer inquiries, returns, and order tracking. Outsourced support helps maintain consistent service quality, reduce response times during peak shopping seasons, and boost customer satisfaction and loyalty.

Telecommunications

Telecom companies outsource technical support, troubleshooting, and retention campaigns to call centers capable of handling large user bases. Agents assist with service setup, issue resolution, and proactive outreach to improve customer retention.

Travel & Hospitality

Airlines, hotels, and travel agencies use call centers for 24/7 booking, cancellations, and customer support. Multilingual agents and round-the-clock availability ensure travelers receive timely assistance, enhancing overall customer experience and loyalty.

By serving these diverse industries, U.S. call centers allow businesses to scale efficiently, maintain high service standards, and focus on their core operations while delivering superior customer experiences.

How to Choose the Right Call Center

Selecting the right call center partner in the U.S. is critical for delivering high-quality customer experiences, improving operational efficiency, and ensuring regulatory compliance. Follow these essential steps to make an informed choice:

Define Goals and KPIs

Start by clarifying your objectives. Do you need faster response times, higher first-call resolution, 24/7 customer support, or growth in sales outreach? Establish measurable Key Performance Indicators (KPIs) to evaluate potential providers and track success.

Assess Service Scope and Volume

Estimate the number of daily or monthly customer interactions and identify the channels you need—phone, email, live chat, SMS, or social media. Ensure the call center can handle the complexity and volume of your operations without compromising service quality.

Check Technology Capabilities and Omnichannel Support

Top U.S. call centers leverage advanced technologies such as IVR systems, ACD routing, CRM integration, AI-assisted tools, and omnichannel platforms. Verify that your provider can support your preferred communication channels and provide real-time reporting dashboards for actionable insights.

Review Industry Experience and Compliance Certifications

Choose a provider familiar with your industry’s unique requirements. For regulated sectors like healthcare or finance, confirm the call center holds necessary certifications, such as HIPAA, PCI DSS, or SOC 2. Experienced agents can handle sensitive customer data and maintain compliance seamlessly.

Ask for Client References and Case Studies

Request client references and examine case studies to gauge reliability, service quality, and long-term performance. Talking to past clients provides insight into the provider’s ability to scale, manage peak demand, and align with brand standards.

By carefully evaluating these factors, businesses can select a call center that not only meets operational needs but also enhances customer satisfaction, protects data, and aligns with strategic goals. Partnering with the right U.S. call center can transform customer interactions into loyal relationships and measurable business growth.

Read: How to Hire Employees in Malaysia

Conclusion

Top U.S. call centers excel at delivering high-quality customer experiences, sales support, and technical assistance. They help businesses maintain brand integrity, improve operational efficiency, and provide reliable service across multiple channels.

By complementing U.S. operations with skilled Malaysian talent via FastLaneRecruit, companies gain access to cost-efficient, English-proficient agents who can handle inbound and outbound customer interactions, support overflow, and manage specialized campaigns. This hybrid model allows businesses to scale staffing flexibly during peak seasons or expansion, without compromising quality or responsiveness.

Strategically combining U.S. and Malaysian teams enhances service coverage, operational efficiency, and global reach—providing a competitive advantage in today’s customer-driven marketplace.

Scale your customer support efficiently with top U.S. call centers and complement your operations by hiring skilled Malaysian talent. Contact FastLaneRecruit today to access pre-vetted agents ready to enhance your customer experience and sales success.

Read: An Entrepreneur’s Guide to Outsourcing

How FastLaneRecruit Connects U.S. Companies to Malaysian Talent

FastLaneRecruit helps U.S. businesses complement their call center operations by connecting them with skilled Malaysian agents. This model offers a strategic advantage, allowing companies to balance high-quality local service with cost-efficient offshore support.

Cost-Efficient Labor with English Proficiency

Malaysian call center agents are highly proficient in English, culturally adaptable, and trained to deliver professional customer experiences. Partnering with Malaysian talent reduces labor costs while maintaining service quality, enabling U.S. companies to allocate resources efficiently.

Multi-Channel Customer Experience Support

Malaysian agents can handle inbound customer inquiries, outbound sales campaigns, live chat, email, and social media support. By leveraging multi-channel capabilities, businesses ensure consistent and seamless customer interactions across all touchpoints.

Scalable Staffing for Seasonal Peaks or Expansion

FastLaneRecruit provides flexible staffing solutions, allowing U.S. call centers to scale quickly during peak seasons or business expansion. Whether managing overflow calls, handling product launches, or supporting new campaigns, Malaysian teams integrate smoothly with existing operations.

Efficient Hiring, Onboarding, and Management

FastLaneRecruit streamlines the recruitment and onboarding process, ensuring that Malaysian agents are ready to deliver results quickly. From vetting and training to performance management, FastLaneRecruit handles the operational details so U.S. companies can focus on core strategies.

Competitive Advantage

By combining U.S.-based call centers with Malaysian talent, businesses achieve a hybrid model: localized teams manage high-priority or sensitive interactions, while Malaysian teams handle overflow, support services, or specialized campaigns. This approach enhances customer satisfaction, reduces operational costs, and ensures scalable, reliable service across all markets.

With FastLaneRecruit U.S. companies can confidently expand their call center capabilities while maintaining the quality, efficiency, and responsiveness that customers expect. Contact us for a consultation!