The Philippines remains one of the most dynamic hubs for outsourced call center services in 2025. As global demand for customer service, technical support, and back-office solutions continues to rise, the country has held strong as a preferred destination due to its skilled workforce, cost advantages, and cultural compatibility. This guide explores the top 40 call centers in the Philippines while also examining why many companies are complementing their Philippine operations with offshore teams in Malaysia.
Content Outline
Key Summary
The Philippines Remains a Premier Call Center Destination in 2025
Strong English skills, cultural compatibility, and cost-effectiveness keep the Philippines at the top of the global call center outsourcing market.
Understanding the Role and Value of Call Centers
Call centers handle high-volume customer interactions, forming the backbone of many BPO operations, from customer support to technical services.
Comprehensive Overview of 40 Leading Call Centers
This guide features top call centers across sectors—from retail to finance—highlighting key players like Teleperformance, Concentrix, and IBM.
Diversification Is Key in 2025’s Outsourcing Strategies
Companies are moving toward multi-location models to mitigate risks like talent saturation and improve operational flexibility.
Malaysia Emerges as a Strategic Offshore Alternative
With a multilingual workforce, lower costs, and strong infrastructure, Malaysia is becoming a top destination backed by solutions from FastLaneRecruit.
What Is a Call Center?
A call center is a dedicated facility or function that handles large volumes of voice and non-voice interactions, typically customer service, technical support, sales, and account management. These centers are part of the broader outsourcing ecosystem, often overlapping with business process outsourcing (BPO), shared services, and remote staffing models.
Call centers can be domestic (onshore) or offshore and are typically categorized into third-party service providers or in-house shared service centers serving global enterprises. Some major brands, such as HSBC, American Express, and Shell, run proprietary call center operations in the Philippines to manage customer engagement and internal operations efficiently.
Top 40 Large-Scale Enterprise Call Centers in the Philippines
1. SixEleven Global Teleservices
SixEleven is one of the pioneering call center companies outside of Metro Manila. With over 15 years of industry experience and more than 3,000 employees, they continue to deliver reliable outsourcing services to global clients.
2. Cloudstaff
Cloudstaff provides fully managed outsourcing through its 24/7 remote teams. Their flexible staffing model, advanced tech infrastructure, and global workforce enable companies to scale efficiently across various industries.
3. ManilaPros
Specializing in customer experience for the retail sector, ManilaPros delivers multi-channel support from emails to social media to ensure every customer interaction is personable, engaging, and solution-driven.
4. Connext Global Solutions
Connext offers affordable back-office outsourcing and remote staffing. By leveraging cloud infrastructure, they help businesses build high-performing teams that seamlessly integrate with in-house operations.
5. Teleperformance
A global leader in omnichannel customer experience, Teleperformance operates in 160+ countries. Its consistent R&D investments drive innovation, helping brands respond to fast-evolving customer needs.
6. Concentrix
Since its inception in 2006 and merger with Convergys in 2019, Concentrix has expanded its global headcount to 265,000 with 80,000 based in the Philippines—supporting clients in marketing, tech, and CX.
7. VXI Global
With over 10,000 employees in the Philippines alone, VXI Global has earned recognition as one of the top U.S.-based call center providers, excelling in multilingual and customer service support since 1998.
8. Sitel Group
Sitel is a globally renowned customer service provider, recently enhanced by its acquisition of Sykes. With a presence across North America, Europe, and Asia—including the Philippines—they deliver comprehensive CX services.
9. TTEC (TeleTech)
As one of the world’s oldest BPO firms, TTEC has been in the Philippines since 2002, offering traditional call center services and management consulting to clients worldwide.
10. Sutherland Global Services
Founded in 1986, Sutherland is a pioneer in process optimization and digital transformation. Its operations blend Six-Sigma methodology with AI and analytics to deliver impact-driven outsourcing.
11. Telus International
What started with 50 employees in 2001 has grown into a 25,000-strong workforce across several cities. Telus offers scalable solutions in customer experience and digital services.
12. IBM Solutions Delivery
IBM, or “Big Blue,” provides a wide spectrum of services—from IT and customer support to software development. With deep expertise, it services industries like banking, government, and travel.
13. Accenture
Accenture is a global consulting and outsourcing powerhouse with 400,000+ employees worldwide, including 45,000 in the Philippines. They deliver solutions in CX, technology, and strategic operations.
14. Alorica
Known for its extensive reach, Alorica employs over 100,000 staff across 16 countries. The company supports global brands with multilingual and omnichannel customer service from its Philippine offices.
15. Hinduja Global Solutions (HGS)
HGS delivers customer experience and HRO solutions using automation, AI, and analytics. Its 44,000 employees across seven countries—including the Philippines—reflect its “globally local” philosophy.
16. IBEX Global
IBEX delivers full-cycle customer support and back-office services. With over 7,000 staff globally and multilingual capabilities in 11 languages, they serve global enterprises with precision.
17. Genpact
Initially GE’s business unit, Genpact now spans the globe with 77,000+ employees. Their CX and business services cover industries from finance to healthcare, driven by automation and analytics.
18. Transcom Asia
Transcom provides customer engagement services in 20 countries, including the Philippines. With 29,000 employees, they are committed to enhancing every customer journey they manage.
19. SPi Technologies
A veteran in business transformation, SPi Technologies (formerly SPi Global) is a foundational player in the Philippine BPO sector, helping clients reimagine processes with tech-driven strategies.
20. 247.ai
Previously 24/7 Customer Philippines, 247.ai leverages AI to deliver seamless customer support. Their unique hybrid of automation and human support improves operational efficiency.
21. Conduent
Conduent supports complex business processes through CX, transaction processing, and automation. They cater to sectors including finance, healthcare, and the public sector.
22. Startek
Startek is a global provider of customer engagement services. They focus on brand-aligned experiences, backed by data insights and customer sentiment analysis.
23. Wipro Philippines
A branch of India’s Wipro, this tech-forward BPO firm has grown from a consumer goods brand into a top global ICT provider. Their Philippine team supports various industries globally.
24. Optum
Part of UnitedHealth Group, Optum delivers back-office and health-related BPO solutions. With a strong presence in the Philippines, they streamline operations for healthcare institutions worldwide.
25. PITON Global
Award-winning PITON Global is a premium call center and back-office provider based in Manila. For 20 years, it has served high-growth clients in the U.S., Canada, Australia, and the U.K.
26. HSBC Electronic Data Processing
HSBC’s Philippine arm supports banking operations globally. The firm has over 6,600 offices worldwide and aims to help customers achieve financial growth and stability.
27. Deutsche Knowledge Services
As Deutsche Bank’s shared service center, this firm supports finance, compliance, and operational functions globally—employing over 2,000 professionals in the Philippines alone.
28. Shared Services
Located in the Philippines, Shell’s shared services hub supports energy projects globally. Originally developed for the Malampaya project, it now assists global oil and gas operations.
29. ANZ Global Services & Operations
ANZ’s Philippine operations support clients across Australia, New Zealand, Asia Pacific, and beyond. The company focuses on maintaining customer and shareholder trust through efficient service delivery.
30. TDCX
With roots in Singapore, TDCX delivers 360-degree customer experience solutions. Operating across 11 countries, their Philippine branch supports some of the world’s biggest tech and consumer brands.
31. American Express International
The Philippines-based service arm of AmEx focuses on strengthening customer relationships, offering high-end support for premium cardholders globally.
32. Manulife Business Processing Services
With operations in China and the Philippines, Manulife supports over 100 clients in 22 countries, offering financial advisory, policy processing, and customer service.
33. Thomson Reuters Corp.
The media and data giant provides compliance and editorial services from its Manila office, supporting its global news and business intelligence operations.
34. ACS of the Philippines
ACS, a Fortune 500 firm, offers BPO and IT services to clients in over 100 countries. Their Philippine branch, launched in 2004, focuses on both commercial and public sectors.
35. JP Morgan Chase & Co.
This U.S.-based financial titan has operated in the Philippines since 1961. It provides banking, investment, and customer service support to global markets.
36. Maersk Global Service Centers
Maersk’s Philippine service center supports logistics, shipping, and eCommerce clients. With 30,000 global employees, they also focus on sustainable supply chain practices.
37. Emerson Electric (Asia)
Emerson offers engineering and tech solutions for industrial markets. With over 20 years in the Philippines, they’re a trusted name in BPO and shared services.
38. Stream International Global Services
Stream enhances customer loyalty through CX services for Fortune 1000 firms. Their services include tech support, sales enablement, and customer care.
39. AIG Shared Services Corp.
AIG’s local operations serve as its backbone for insurance processing. With 64,000 employees worldwide, their Philippine team supports customers in over 100 countries.
40. ePLDT, Inc.
As the digital innovation arm of PLDT, ePLDT delivers ICT and transformation services to local and regional clients through its network of subsidiaries.
Read: Examples of Outsourcing
The Growing Need to Diversify Call Center Operations
While the Philippines remains a leading destination, companies in 2025 are increasingly diversifying their outsourcing strategies. Relying on a single geography for high-volume support introduces potential risks such as talent saturation, natural disasters, wage inflation, and time zone inflexibility.
Global companies are now adopting a multi-location approach to ensure business continuity, cost optimization, and workforce flexibility. This trend has fueled interest in alternative offshore destinations that complement Philippine strengths with fresh pools of skilled talent and competitive pricing.
Why Companies Are Now Expanding to Malaysia for Offshore Talent
Malaysia is emerging as a strategic offshore partner in Southeast Asia. The country offers a bilingual, tech-savvy workforce, robust digital infrastructure, and a pro-business outsourcing environment. Key advantages include:
- Multilingual Capabilities: English, Mandarin, and Bahasa Malay are widely spoken, ideal for serving diverse markets.
- Lower Operational Costs: Salaries and overhead costs in Malaysia remain highly competitive without compromising on quality.
- Time Zone Proximity: Malaysia shares a similar time zone with major Asian cities, facilitating real-time collaboration with regional HQs.
- Educational Excellence: Malaysia’s graduates often have backgrounds in IT, communications, and business critical skills for call center and support functions.
By combining operations in both the Philippines and Malaysia, companies can build agile, high-performing support ecosystems.
Read: Hiring Malaysian Talent: Employer of Record Malaysia Guide
How FastLaneRecruit Helps You Build Offshore Teams in Malaysia
FastLaneRecruit is your trusted partner in expanding offshore operations into Malaysia. We specialize in sourcing, hiring, and managing remote teams for global companies, from executive admin staff to call center agents and digital marketers.
With FastLaneRecruit, you get:
- Fully-managed recruitment tailored to your business needs
- Access to Malaysia’s top talent with strong English skills and global exposure
- Scalable support for customer service, tech support, lead gen, and back-office roles
- Cost savings of up to 70% compared to hiring locally in the U.S., Australia, or the UK
Whether you’re looking to supplement your Philippine operations or diversify into a new offshore market, FastLaneRecruit helps you build a reliable, high-performance team in Malaysia quickly and efficiently. Contact FastLaneRecruit today and discover a smarter way to scale your global workforce.
