The UK’s business landscape is evolving rapidly, and companies are increasingly turning to business process outsourcing (BPO) to streamline operations, improve efficiency, and reduce costs. With customer expectations growing and digital transformation accelerating, outsourcing non-core functions has become a strategic and cost-saving measure.
This guide will highlight the top BPO companies in the UK, explore the latest outsourcing trends, and why Malaysian talent is an excellent option for UK businesses looking to scale efficiently and cost-effectively.
Content Outline
Key Summary
Top UK BPO Companies Leading the Industry
A curated list of 20 standout BPO providers in the UK known for their excellence in customer support, IT services, finance, and digital transformation.
UK Outsourcing Trends in 2025
Businesses are adopting hybrid delivery models, integrating AI, and prioritizing strategic partnerships over transactional outsourcing.
Why UK Companies Outsource
Outsourcing drives cost savings, accelerates time to market, enhances scalability, and allows businesses to focus on core functions.
Key Criteria for Choosing Outsourcing Destinations
Factors like cost-efficiency, skilled workforce, political stability, and cultural compatibility are crucial when selecting a BPO location.
Malaysia: A Rising Star in Global BPO Talent
With its English-speaking, digitally skilled workforce and attractive costs, Malaysia is becoming a top choice for UK firms seeking offshore support.
Top 20 BPO Companies In The UK
The United Kingdom remains a prominent hub for business process outsourcing, driven by a need for scalable and cost-effective business solutions. Here are 20 top BPO providers based in the UK that help businesses streamline operations and improve customer experience.
1. Konecta
Based in Milton Keynes and founded in 1999, Konecta is an international BPO firm known for its customer experience and digital transformation services. With over 10,000 employees, it offers flexible outsourcing models for clients in finance, telecom, retail, and more.
2. Arise
Operating from Leeds, Arise delivers virtual, on-demand customer service through a robust cloud-based platform. Its network connects UK businesses with home-based professionals to support sectors like eCommerce, utilities, retail, and travel.
3. SmartPA
SmartPA, headquartered in the UK since 2008, offers top-tier virtual assistant services. Their team of over 300 specialists handles everything from admin support and HR tasks to CRM and diary management for businesses of all sizes.
4. The Contact Company
Founded in 2006 in Birkenhead, The Contact Company specializes in customer contact services and compliance support. It works with clients in eCommerce, financial services, and telecommunications, providing scalable voice and back-office BPO solutions.
5. Verbatim
Established in 1997 in Thatcham, Verbatim offers 24/7 call answering, virtual receptionist, and web chat services. Their compact team provides efficient non-voice support for UK businesses needing a human-first customer communication strategy.
6. Growthonics
With over 1,000 staff, London-based Growthonics delivers lead generation and outbound marketing services. Established in 2014, it serves SMEs and mid-market businesses across business services, IT, and eCommerce sectors.
7. Face For Business
Started in 2012 and based in Burscough, Face For Business offers telephone answering, virtual receptionist, and diary management services. Known for its careful hiring process and service reliability, it supports clients in professional services and beyond.
8. MCI
MCI is a tech-driven BPO and CX provider operating globally, including in the UK. The company modernizes customer experience through digital tools and customizable pricing models—perfect for companies looking to streamline operations without inflating costs.
9. Ventrica
Founded in 2010 in Southend-on-Sea, Ventrica offers omnichannel support, conversational commerce, and back-office outsourcing. Their expertise spans human resources, CX technology, and consumer-facing services.
10. AMD Consulting
London-based AMD Consulting, founded in 2019, helps B2B and B2C firms with outreach strategies, marketing growth, and business consulting. Its agile outsourcing solutions serve legal, IT, financial, and eCommerce clients.
11. AllDayPA
Operating since 1999 in Salford, AllDayPA offers virtual reception, call handling, and 24/7 customer support. The agency supports multiple industries including real estate, legal, healthcare, and IT, making it a versatile outsourcing partner.
12. Deeper Insights
Deeper Insights is a niche machine learning and AI consultancy with offices in London and Portugal. Founded in 2014, it offers data science and custom software development services to healthcare, finance, and consumer brands.
13. Operatix
Operatix, founded in 2012, is a sales outsourcing provider with locations in the UK and US. It offers lead generation, account-based marketing, and SDR services for SaaS, IT, and telecom companies looking to scale.
14. Lead Gen Dept.
Founded in 2019 in Norwich, Lead Gen Dept. focuses on enterprise B2B lead generation. Its services include building ideal customer profiles, top-of-funnel outreach, and appointment setting for high-growth UK businesses.
15. Curral
Based in Stevenage and established in 2017, Curral uses omnichannel outreach for business development across the UK, US, and Europe. Its BPO solutions include telemarketing, social media, and direct sales support.
16. CallCare
CallCare, operating since 1998 in London, offers a wide range of voice and non-voice services. Its human-first approach supports customer service, incident response, and receptionist services for firms across multiple sectors.
17. The Telemarketing Company
This Brighton-based BPO has specialized in outbound voice services since 1990. With over 200 seats, The Telemarketing Company serves global B2B clients with multilingual telemarketing, inbound support, and research services.
18. Answer4U
Based in Nottingham, Answer4U has delivered voice and back-office support since 2004. Their expert agents handle virtual receptionist, inbound sales, and customer service, all delivered with professionalism and empathy.
19. SalesCaptain
SalesCaptain is a boutique outsourcing agency founded in 2021 and based in London. It provides call center services, CRM consulting, and sales enablement support to industries such as fintech, IT, and digital marketing.
20. Ant Marketing
Established in Sheffield in 1989, Ant Marketing delivers customer service, crisis management, and business continuity services. Its BPO solutions cater to automotive, gaming, financial, media, and utilities industries.
Read: What is Outsourcing?
Outsourcing Trends Among UK BPO Companies
The UK continues to lead globally in outsourcing adoption, leveraging external expertise not just for cost savings but for business transformation. In 2025, the BPO landscape in the UK is evolving rapidly due to technological advances, changing workforce dynamics, and strategic business needs.
Hybrid delivery models
UK companies are combining onshore, nearshore, and offshore outsourcing to optimize operational resilience, cost-efficiency, and 24/7 global coverage. This also helps mitigate geopolitical and supply chain risks.
Strategic partnerships over transactional deals
Businesses are building long-term relationships with BPO providers who align with their goals, rather than engaging vendors for short-term tasks. These partners act as an extension of internal teams.
Embracing offshore remote teams
With remote work becoming mainstream, UK BPO firms are now tapping into global talent without geographic constraints—particularly in areas like IT, analytics, and digital marketing.
Increased use of AI and automation
Robotic Process Automation (RPA) and machine learning are being adopted to handle repetitive tasks, freeing up human teams for higher-value strategic work and innovation.
These trends reveal a UK BPO ecosystem that’s agile, globally connected, and powered by technology—far beyond the traditional call center model.
Read: Top 40 BPO Companies in the Philippines
Why Businesses Choose to Outsource BPO Services
Outsourcing is no longer exclusive to large corporations. UK startups, SMEs, and scaling businesses are also leveraging BPO to stay competitive and flexible in a fast-moving digital economy.
Key benefits of outsourcing include:
- Cost efficiency: Companies save on local salaries, office costs, training, and employee benefits—making growth more affordable.
- Access to global expertise: Outsourcing opens doors to skilled professionals worldwide in areas like finance, software, HR, and support—bypassing local talent shortages.
- Refocus on core competencies: Delegating back-office functions allows teams to concentrate on product innovation, customer experience, and growth strategy.
- Scalability on demand: BPO providers enable flexible team sizing—scaling up or down based on business needs without hiring or layoffs.
- Faster time-to-market: With teams working across time zones, project delivery speeds up and customer support becomes truly round-the-clock.
Outsourcing allows UK businesses to work smarter, grow leaner, and innovate faster.
Read: The Pros and Cons of Employers of Record
What Makes A Good Outsourcing Destination
Choosing where to outsource is just as important as choosing the provider. While cost is a factor, smart businesses weigh other criteria to ensure long-term success.
Top factors to consider:
- Cost efficiency: Look for countries that balance affordability with service quality and reliability.
- Talent availability: The destination should offer a strong pool of professionals in key areas such as tech, finance, customer support, and digital operations.
- Political and economic stability: Business-friendly policies, strong governance, and regulatory transparency foster smoother outsourcing relationships.
- Time zone compatibility: Overlapping working hours support real-time collaboration, while follow-the-sun models ensure continuous operations.
- Cultural and language alignment: High English proficiency and Western business practices lead to better communication and faster onboarding.
While India and the Philippines remain leaders, Malaysia is gaining attention as a strategic outsourcing destination offering a well-rounded value proposition.
Why You Should Consider Malaysian Talent For Your BPO Operations
Malaysia is emerging as a top BPO destination for UK businesses seeking quality, cost-effectiveness, and smooth collaboration.
Here’s why Malaysian talent stands out:
- High English proficiency:
Ranked among the best in Asia for English, ensuring easy communication and faster ramp-up times. - Significant cost savings:
Labour costs are up to 70% lower than in the UK, without compromising talent or output quality. - Skilled and digital-ready workforce:
Malaysia’s strong STEM education system produces professionals across IT, finance, design, and support roles. - Business-friendly environment:
Government incentives, digital infrastructure, and investment-friendly policies make outsourcing setup smooth and scalable. - Cultural compatibility:
Professionals are familiar with international work standards, making integration with UK teams seamless and effective.
Malaysia is a strategic hub for high-quality, scalable, and culturally aligned BPO operations.
Read: Hiring Malaysian Talent: Employer of Record Malaysia Guide
How FastLaneRecruit Helps UK Businesses Build Offshore Teams
At FastLaneRecruit, we specialize in helping UK businesses source and manage high-quality Malaysian remote talent across multiple functions including accounting, customer service, digital marketing, virtual assistance, and more.
We support your outsourcing success by connecting with pre-vetted professionals with the skills you need. Access top Malaysian talent at up to 70% lower cost than local hires. From recruitment and onboarding to payroll and compliance, we handle everything.Ready to build your offshore team in Malaysia?
Contact us today and discover how we can help you scale smarter, faster, and more affordably.
