The Business Process Outsourcing (BPO) industry in the United States continues to thrive and evolve in 2025. More than just a cost-saving measure, BPO has become a strategic tool that empowers companies to focus on their core competencies by outsourcing routine yet essential tasks. This shift enables businesses to optimize productivity, enhance customer service, and streamline operations.
With over 260,000 BPO companies nationwide and a steady growth rate of 3.5% in 2022, the U.S. BPO market offers a broad spectrum of service providers catering to diverse industries from finance and healthcare to telecommunications and retail. This guide explores the evolving dynamics of BPO in the U.S., why offshore talent plays a growing role, and how Malaysia is emerging as a strategic partner for American businesses looking to scale efficiently.
Content Outline
Key Summary
U.S. BPO Industry Thrives in 2025
The U.S. BPO sector remains robust, with over 260,000 firms serving industries like finance, healthcare, and retail, driving cost savings and efficiency.
Top 30 U.S. BPO Companies Spotlighted
This guide highlights 30 leading BPO firms offering services from customer support to back-office operations, showcasing innovation, scale, and industry reach.
Domestic and Offshore Talent Blended for Growth
U.S. companies are adopting hybrid BPO models, integrating offshore talent to scale faster, reduce costs, and access broader skill sets without sacrificing quality.
Malaysia Emerges as a Strategic Outsourcing Hub
Malaysia offers competitive labor costs, a skilled workforce, and reliable infrastructure, making it an ideal Southeast Asian partner for U.S. outsourcing needs.
FastLaneRecruit Powers Offshore Hiring in Malaysia
FastLaneRecruit streamlines the process for U.S. companies to hire Malaysian talent by handling sourcing, onboarding, and compliance for smooth offshore team integration.
Top 30 BPO Companies in the USA
1. Remote Employee
Remote Employee is a Western-owned and operated company with over 50 years of combined expertise in outsourcing and business operations. They assist organizations of all sizes in cutting costs and boosting efficiency by reimagining how to source exceptional talent worldwide. Their mission is to empower businesses to seamlessly connect with global talent pools and accelerate growth beyond traditional hiring methods.
2. Acquire Intelligence
Acquire Intelligence (previously Acquire BPO) is an award-winning global outsourcing firm employing more than 7,000 professionals. With 14 years of experience, they specialize in delivering intelligent contact center and back-office services across sectors such as telecommunications, finance, insurance, media, education, and retail.
3. Connext
Based in the Philippines, Connext Global Solutions offers cost-effective, skilled back-office staffing. Since 2014, Connext has provided seamless remote team solutions, enabled by robust cloud connectivity, helping clients overcome staffing challenges and maintain smooth business operations.
4. Stealth Agents
Stealth Agents delivers dependable virtual assistant services focusing on administrative support, customer care, and lead generation. Their customized solutions are designed to help businesses streamline workflows, increase operational efficiency, and scale effectively.
5. HGS (Hinduja Global Solutions)
HGS stands out by combining applied artificial intelligence with business process improvement strategies. This hybrid of advanced technology and skilled human talent targets industry-specific problems, helping companies enhance customer experiences and optimize core business functions.
6. SupportYourApp
With the motto “Become a unicorn,” SupportYourApp offers comprehensive omnichannel customer support solutions. Their services ensure clients receive top-notch assistance around the clock, supporting business growth and superior service quality.
7. Peak Support
Located in Cambridge, Massachusetts, Peak Support is a rapidly growing provider focused on delivering excellent customer care, sales support, and project management outsourcing services tailored for fast-growing companies.
8. Remote CoWorker
Remote CoWorker helps businesses delegate time-consuming tasks to dedicated virtual assistants while maintaining control and oversight. Their trained professionals adhere to client processes, ensuring high-quality service at competitive rates.
9. Exela
Exela (formerly SourceHOV) is a global leader in transaction processing and enterprise information management. They provide comprehensive solutions for large-scale organizations across industries including healthcare, banking, government, and security.
10. Fusion BPO Services
Fusion BPO offers a wide array of services designed to attract new clients, streamline data handling, and resolve both technological and administrative challenges by integrating workforce, technology, and analytics.
11. Perfect Data Entry
Since its establishment in 2011, Perfect Data Entry has built a reputation for delivering accurate data entry, online research, and information management support. Their services help businesses reduce operational costs by outsourcing back-office tasks.
12. Noon Dalton
Noon Dalton has over a decade of experience supplying remote teams globally to a diverse client base including corporations, scale-ups, venture capital firms, and financial institutions. They emphasize strong process management alongside staffing excellence.
13. XACT
With nearly two decades in the industry, XACT offers customer care solutions tailored to provide cost-efficient, seamless service. They specialize in customized offerings for businesses with unique needs and encourage collaborative communication.
14. Abacus Cambridge Partners
Fueled by the 4th Industrial Revolution, Abacus Cambridge Partners supports clients in turning innovation into sustainable business strategies. They leverage cross-industry expertise to drive growth and operational excellence.
15. Callbox
Founded in 2004, Callbox is a leading B2B marketing outsourcing firm providing lead generation, appointment setting, and data services. They focus on helping businesses reach ambitious sales and marketing goals.
16. Westpark Communications
Westpark Communications, established in 1968 and registered as an MWBE, is known for its reliable service and strong client relationships. They help companies grow by improving communications and enhancing customer satisfaction.
17. Ameridial
Among the nation’s Top 50 teleservices companies, Ameridial meets high standards in conversion, retention, and customer engagement. Their representatives are trained in empathy and professionalism to maximize client ROI.
18. ARDEM Incorporated
ARDEM is a strategic outsourcing partner offering detailed business process services aimed at improving productivity. They collaborate with well-known global brands and government entities to create impactful solutions.
19. I.Q. BackOffice
I.Q. BackOffice specializes in finance, accounting, and payroll management with precision rates of 99.97% and cost savings up to 68%. They provide customized services integrating advanced technologies with financial operations.
20. MMCY Tech
Founded in 1997, MMCY Tech supports business growth by augmenting teams with skilled talent. They have a strong presence in event technology and IT services, partnering with platforms like Cvent to support virtual events and ongoing post-event assistance.
21. DialAmerica
DialAmerica combines cutting-edge sales and advertising technology to develop high-performing sales teams. Their creative integration of customer service and internet marketing ensures consistent customer experiences.
22. Prialto
Prialto offers structured executive, sales, logistics, and administrative assistance. Their assistants are carefully onboarded to seamlessly integrate with client workflows, ensuring continuous and effective support.
23. Maestro Personal Assistants
Maestro designs bespoke service programs across many industries. Known for its award-winning personal assistant division, they deliver exceptional service quality to major corporations globally.
24. Squeeze Media Group LLC
Headquartered in Utah’s Silicon Slopes, Squeeze Media is a top provider of integrated BPO services including call center operations and marketing solutions, serving diverse industries since 2009.
25. Unity Communications
Based in Gilbert, Arizona, Unity Communications provides outsourcing services for SMBs and larger businesses, covering customer service, telecom, technical support, and administrative functions worldwide.
26. Wow 24-7
WOW24-7 specializes in customer service outsourcing and has been operating for over five years. They assist companies in managing customer interactions across multiple channels, offering comprehensive support systems.
27. Solix Inc.
Solix is a premier enterprise outsourcing firm serving U.S. clients with program administration, technical solutions, consulting, and customer service. They also provide expertise in government funding programs and disaster relief efforts.
28. Headcount Management
Since 2007, Headcount Management has offered Employer of Record (EOR) and Agent of Record (AOR) services, streamlining payroll, insurance, HR, invoicing, and risk management with expert business insights.
29. ERC
ERC is a full-service multinational BPO that covers the entire customer lifecycle. They assemble tailored solutions and resources to meet client needs efficiently.
30. Thrive PEO
Thrive PEO delivers end-to-end outsourced human capital management, payroll, accounting, and employee benefits services. Their tailored model helps businesses save time, reduce costs, and enhance workplace culture through expert HR, compliance, and technology solutions.
Read: Examples of Outsourcing
The Evolving Nature of BPO: Blending Domestic and Offshore Talent
While the U.S. boasts a mature and expansive domestic BPO industry, many companies are embracing a hybrid model that blends domestic outsourcing with offshore talent. This evolution is driven by several factors:
- Cost Optimization: Domestic BPO providers deliver quality service but at a higher cost. Integrating offshore teams helps companies balance budgets without sacrificing service standards.
- Access to Diverse Skill Sets: Offshore talent pools often include specialists with unique expertise, especially in IT, data management, and multilingual customer support.
- Scalability and Flexibility: Combining domestic and offshore teams allows businesses to ramp up or downsize operations swiftly depending on demand cycles.
- Technological Advancements: Cloud computing, AI-driven tools, and remote collaboration platforms make it easier than ever to manage hybrid teams across continents seamlessly.
This blended approach not only enhances operational agility but also fosters innovation by leveraging the best of both worlds, local knowledge and global talent.
Read: Why Do Companies Choose to Outsource?
Why U.S. Companies Are Expanding BPO Teams to Southeast Asia
Southeast Asia has become a hotspot for offshore outsourcing, with Malaysia standing out for its strategic advantages:
- Competitive Cost Structures: Malaysia offers highly competitive labor costs relative to the U.S., enabling companies to stretch their outsourcing budgets further.
- Skilled and Educated Workforce: Malaysia’s talent pool is well-educated, with strong proficiencies in English and expertise in business, IT, finance, and customer service sectors.
- Cultural Affinity: The professional work culture in Malaysia aligns well with Western business practices, reducing friction in collaboration and communication.
- Robust Infrastructure: Malaysia has invested heavily in digital infrastructure, ensuring reliable connectivity and security standards crucial for offshore operations.
- Favorable Time Zone: Malaysia’s time zone overlaps conveniently with U.S. business hours, allowing real-time communication and prompt issue resolution.
By extending their BPO teams to Malaysia, U.S. businesses tap into these benefits, improving efficiency and gaining a competitive edge in the global market.
Final Thoughts: Future of U.S. BPO and Why Malaysia Is Part of It
The future of the U.S. BPO industry lies in strategic, flexible outsourcing solutions that combine domestic strengths with offshore efficiencies. Malaysia is poised to play a significant role in this future, offering a dynamic ecosystem where U.S. companies can build remote teams tailored to their unique needs.
As technology continues to reshape the outsourcing landscape, companies that successfully integrate Malaysian talent will benefit from improved service quality, lower operational costs, and increased scalability. This shift reflects a broader trend towards globalization and digital transformation which positions Malaysia not just as an outsourcing destination, but as a strategic partner in business growth.
Read: Hiring Malaysian Talent: Employer of Record Malaysia Guide
How FastLaneRecruit Helps U.S. Companies Hire Offshore Talent in Malaysia
Navigating offshore recruitment can be complex, but FastLaneRecruit simplifies this process for U.S. companies eager to hire top Malaysian talent. Our end-to-end recruitment and workforce management services cover everything from candidate sourcing and screening to onboarding and compliance management.
With deep expertise in the Malaysian labor market and a focus on industries including BPO, IT, finance, and customer service, FastLaneRecruit helps you:
- Build tailored offshore teams that align with your business objectives.
- Reduce hiring time and cost through our extensive talent network.
- Ensure seamless integration with your existing operations.
- Maintain compliance with local labor laws and regulations.
Ready to expand your BPO capabilities with skilled Malaysian professionals? Contact FastLaneRecruit today and unlock a new level of operational excellence and cost efficiency.
