Top Indian BPO Companies 2025

India has consistently proven itself as a global powerhouse in the business process outsourcing (BPO) industry. The country’s robust IT infrastructure, government backing, and a large, English-proficient workforce create the ideal environment for a thriving BPO ecosystem. As companies across the globe increasingly seek cost-efficient, scalable solutions, Indian BPO providers continue to play a pivotal role in supporting diverse business needs. However, with rising operational costs and growing competition, many global businesses are now diversifying their outsourcing beyond India and exploring emerging BPO hubs like Malaysia which will be explained more in this blog. 

Key Services Offered By Indian BPOs In 2025

In 2025, Indian BPO firms continue to expand their portfolio of services to meet evolving business demands. Beyond their traditional strengths, many now offer comprehensive, tech-driven solutions that enhance operational efficiency and customer engagement. Key services include:

• Customer Service & Support: Multilingual call centers and help desks delivering superior client experiences.
• Virtual Assistant Services: Administrative and executive support powered by skilled professionals.
• Accounting & Finance: End-to-end bookkeeping, payroll processing, and financial reporting.
• Human Resources Outsourcing: Recruitment, onboarding, and employee management solutions.
• Design and Creative Services: Graphic design, multimedia production, and branding assistance.
• Digital Marketing & Social Media Moderation: SEO, content marketing, and real-time social engagement.

Indian BPO companies are also integrating advanced technologies like AI, robotic process automation (RPA), and data analytics to deliver higher value and reduce turnaround times. This blend of human expertise and digital innovation solidifies India’s position as a BPO leader.

Read: Why Do Companies Choose to Outsource?

Top 30 Outsourcing BPO Companies In India 

India continues to dominate the global BPO landscape in 2025 with a mix of industry giants and innovative emerging players delivering world-class offshore services.

1. Connext Global Solutions

Connext Global Solutions is a premier back-office outsourcing provider with delivery hubs in India and the Philippines. Since its launch in 2014, the company has offered scalable staffing solutions at competitive rates. Leveraging cloud-based tools and global workforce strategies, Connext helps businesses build agile remote teams that improve productivity and operational efficiency.

2. Outsourced Global

Outsourced is a leading offshore staffing company founded in 2012 by Australian entrepreneur Mike Larcher. It provides high-quality team-building services for clients in India and around the globe. With over 1,300 employees and ISO-certified systems, Outsourced supports 350+ clients with roles in IT, marketing, CX, engineering, finance, and healthcare while delivering up to 75% in hiring cost savings. Its strong presence across Asia and Latin America (including Malaysia, Vietnam, and the Philippines) ensures broad service coverage and employee well-being at scale.

3. Infosys BPM

Infosys BPM, a subsidiary of Infosys Ltd., is one of India’s most trusted BPO providers. With 17+ years of domain experience and a portfolio of 200+ clients, it leads in customer service, HR, automation, and digital transformation.The company offers end-to-end process management solutions across diverse industries using advanced analytics and RPA technologies to drive measurable business outcomes.

4. Cloudstaff

Cloudstaff delivers full-spectrum outsourcing services through a 24/7 global delivery model. By combining a robust tech platform with a skilled remote workforce, it supports businesses of all sizes across functions and industries. Clients benefit from Cloudstaff’s scalable virtual teams, which help manage daily operations with speed and reliability.

5. Wipro

Established in 1945, Wipro has grown from a consumer goods company to a global BPO and IT powerhouse. As the first Indian tech firm to achieve ISO certification in 2002, Wipro today serves clients in AI, robotics, automation, and cloud solutions. Its business process services span consulting, infrastructure, digital transformation, and enterprise operations for clients across 60+ countries.

6. Maxicus

Maxicus, a key player in India’s BPO space, specializes in enhancing customer experiences and enabling digital growth. With over 20 years of industry expertise, the company supports Fortune 500 clients across multiple sectors. Services include omnichannel customer service, virtual commerce, tech support, AI-based automation, and multilingual engagement. Maxicus stands out by blending machine learning with human support to deliver transformative CX outcomes.

7. IBM Global Business Services

IBM operates in over 170 countries, with India being one of its core global delivery centers. Its BPO division provides strategic services including talent management, procurement, and third-party risk compliance. Through its digital capabilities, IBM enables large enterprises to modernize their business processes using AI, blockchain, and data analytics at scale.

8. Firstsource Solutions

Firstsource Solutions is a Mumbai-based BPM provider offering tailored outsourcing services in finance, healthcare, telecom, and media. Its client portfolio spans across the US, UK, and Asia-Pacific. It is known for its excellence in customer management and complaint resolution, Firstsource has been recognized with multiple awards for service quality and innovation.

9. Intelenet Global Services

Originally part of Serco Group, Intelenet Global Services is now a subsidiary of Teleperformance. The company operates in multiple geographies, including India, Australia, and North America. It provides outsourced services in IT, travel, utilities, banking, and logistics. Founded in 2000, the firm is known for its robust operations and global delivery expertise.

10. Logix BPO

Logix BPO has carved a niche as one of the leading call center service providers operating in India and Southeast Asia. It combines advanced technologies with skilled customer support teams to deliver high-impact results. Its strength lies in providing tailored contact center solutions that drive client satisfaction and global outreach.

11. Hinduja Global Solutions (HGS)

Hinduja Global Solutions (HGS) is a global BPM leader combining digital innovation, automation, and human expertise to deliver seamless customer experiences. The company is known for transforming business operations through efficient back-office support, contact centers, and HR outsourcing services. Headquartered in India, HGS operates across North America, Europe, the UAE, and Southeast Asia, supporting clients in healthcare, telecom, and consumer services industries.

12. WNS Global

WNS Global is a prominent business process management provider with over 20,000 professionals and 18 delivery centers across India. The firm delivers end-to-end outsourcing services in analytics, customer care, legal support, and HR management.

Their diversified offerings include F&A, collections, transaction processing, and sector-specific solutions in shipping, logistics, life sciences, and insurance.

13. EXL Service

Founded in 1999, EXL Service is a U.S.-based global operations management and analytics firm with a strong presence in India. The company excels in outsourcing services such as finance, customer service, legal processing, and collections.Its concept of “Digital Intelligence” combines domain know-how with tech-led solutions to deliver measurable results for clients in healthcare, insurance, and banking.

14. Go4Customer

Go4Customer is an established Indian call center outsourcing company recognized for its multilingual capabilities and omnichannel support. Since its launch in 2004, the company has served Fortune 500 firms with services including digital engagement, CRM, technical support, and content moderation. With operations in 20+ languages, Go4Customer leads with a digital-first approach to customer interaction across industries.

15. Epicenter Technologies

Epicenter is a tech-driven BPM and contact center service provider that has operated for over two decades. The firm focuses on cost efficiency, process optimization, and digital transformation through AI, data analytics, and automation tools. Epicenter partners with Fortune 500 clients, offering solutions across the entire customer lifecycle from its centers in India.

16. Octopus Tech Solutions

Octopus Tech, established in 2011, is a rapidly growing BPO firm specializing in call center support, web design, and e-commerce services. With four offices across India, the company caters to global clients across logistics, telecom, and fintech sectors. Its voice and non-voice support solutions are tailored to enhance customer engagement and business scalability.

17. SunTec India

SunTec India is a leading multi-process IT outsourcing firm operating since 1999. With 1,500 employees, the company serves over 7,800 clients globally in sectors such as eCommerce, publishing, digital marketing, and data services. Recognized as a global data entry leader by Clutch, SunTec provides high-quality, scalable solutions backed by strong technical infrastructure.

18. A1 Call Center

A1 Call Center is a Delhi-based BPO firm offering 24/7 customer support and virtual receptionist services. From its modest beginnings in 2009 with just 50 employees, the firm has grown to 500+ agents delivering voice-based and digital customer engagement services. The company supports SMEs and enterprises in managing inbound calls, seminar registrations, and online service handling.

19. Analytix Solutions

Analytix Solutions began in the U.S. as an accounting outsourcing company and has since expanded into IT and healthcare services with delivery capabilities in India. The firm delivers customized outsourcing solutions including software development, cloud-based accounting, and managed services. Focused on growth, agility, and profitability, Analytix supports businesses through integrated, tech-led operations and business insights.

20. Trupp Global

Trupp Global is an emerging BPO provider known for its exceptional customer retention and tailored service model. Despite its relatively recent entry into the market, the firm has gained a strong reputation for excellence in support services and software development. It differentiates itself through transparency, skilled professionals, and consistent delivery in digital customer experience and back-office services.

21. Virtual Employee

Virtual Employee is a trusted offshore staffing firm established in 2007 with operations in India and the UK. The company provides dedicated remote professionals across industries such as IT, legal, engineering, content creation, and SEO. Clients benefit from flexible hiring models, enabling them to build virtual in-house teams at a fraction of the local cost, all while maintaining operational control and transparency.

22. Salesify

Salesify is a B2B demand generation and sales support company offering integrated data solutions and marketing services. Specializing in lead generation, content syndication, and competitive research, the firm has served clients like Microsoft, Cisco, and Oracle. Over the past decade, Salesify has built a reputation for delivering high-quality business leads across tech and enterprise verticals.

23. eLuminous Technologies

With over 17 years of experience, eLuminous Technologies offers end-to-end IT outsourcing services including business intelligence, web and mobile development, and SEO. The firm is headquartered in Maharashtra and serves clients in 27+ countries. As a certified STPI member, eLuminous supports 30+ industry sectors with scalable virtual assistant and digital transformation solutions.

24. Brickwork India

Founded in 2005, Brickwork India pioneered Remote Executive Assistance (REATM) to offer premium outsourcing services to small businesses and entrepreneurs. Based in Bangalore, the firm supports clients with admin, research, and IT functions. Brickwork is certified by Great Place To Work® and is known for its tailored service models and long-standing customer relationships.

25. Outsource2India

Outsource2India is a subsidiary of Flatworld Solutions and has been delivering BPO services since 2004. The firm offers end-to-end support in software development, healthcare BPO, mortgage processing, and graphic design. Its global delivery model ensures a seamless project lifecycle, from onboarding to completion, for businesses across the world.

26. Acelerar

Acelerar is an ISO-certified BPO provider offering customized back-office and virtual assistant services to global clients. Core solutions include eCommerce support, data entry, design, and list-building services. With a 96% retention rate and 99% data accuracy, Acelerar is a reliable partner for scalable virtual operations with 24/7 support availability.

27. Ask Sunday

Ask Sunday is a virtual assistant company known for its media recognition and award-winning support. Ranked by TIME as the #2 Website of the Year, the company handles tasks such as outbound calling, travel bookings, and web management. With features in CNN, WSJ, TechCrunch, and more, Ask Sunday stands out for delivering flexible support services to entrepreneurs and busy professionals.

28. MyTasker

Headquartered in Kolkata, MyTasker is a virtual assistance company offering administrative, accounting, IT, and digital marketing support. Its 100-person team works under one roof to deliver well-coordinated services to clients worldwide. MyTasker’s integrated approach allows clients to access a pool of multidisciplinary professionals to meet business needs efficiently.

29. Ossisto

Ossisto delivers fast, reliable virtual assistance and digital support across business operations. With services spanning IT, design, hosting, and online marketing, the firm provides cost-effective solutions tailored to startups and enterprises alike. Their collaborative team ensures business processes are streamlined with a personal, tech-savvy approach.

30. TaskVirtual

TaskVirtual, founded in 2016 and based in Kolkata, is a growing BPO company offering support in digital marketing, accounting, transcription, HR, and admin services. With a compact team of 50, it delivers personalized outsourcing for small to mid-sized businesses. The firm’s broad service mix and adaptable approach make it an ideal partner for clients seeking lean, remote support operations.

Also Read: Hiring Malaysian Talent: Employer of Record Malaysia Guide

Rising Competition: How Malaysia Is Emerging As the Next-Gen BPO Destination

While India continues to lead the global BPO landscape, Malaysia is also quickly emerging as a destination for offshore business solutions. Over the past decade, Malaysia has strategically positioned itself as a preferred outsourcing hub by investing heavily in digital infrastructure, upskilling talent, and introducing government-driven business incentives.

Malaysia’s multilingual workforce, proficient in English, Mandarin, Malay, and other regional languages makes it an ideal location for companies looking to serve diverse and culturally varied markets. Additionally, Malaysia boasts a high literacy rate and a growing pool of graduates in IT, finance, business management, and engineering that align perfectly with today’s BPO demands.

Key advantages that make Malaysia an emerging BPO leader are: 

• Cost-effective and skilled workforce: Malaysian talent offers a balance of affordability and technical expertise, particularly in roles such as customer service, technical support, finance and accounting, and IT operations.
  
• Strategic ASEAN location: Its central position in Southeast Asia makes it a prime gateway for companies targeting the Asia-Pacific region, with time zone advantages and easy access to regional markets.
  
• Supportive government policies: Initiatives such as the Multimedia Super Corridor (MSC Malaysia) and tax incentives encourage foreign investment and technological innovation.
  
• Modern digital infrastructure: From high-speed connectivity to smart cities, Malaysia’s infrastructure supports seamless integration with global teams.
  
• Increasing niche capabilities: Malaysia is gaining a strong reputation in specialized outsourcing segments such as fintech support, data analytics, robotic process automation (RPA), and shared services for global enterprises.

As more global companies reevaluate their outsourcing strategies to manage risks, ensure business continuity, and tap into new talent pools, Malaysia is becoming an integral part of the conversation. Rather than competing directly with India, Malaysia complements it by offering an opportunity to build multi-location offshore teams that enhance flexibility, scalability, and resilience in today’s dynamic global economy.

Also Read: Globalization Benefits and Challenges

Why Companies Should Diversify Their Offshore Teams to Malaysia

Many companies are diversifying their offshore strategies beyond India. This diversification is driven by several factors:

• Mitigating Risks: Reducing dependence on a single country helps companies manage geopolitical, regulatory, and operational risks.
• Cost Efficiency: Malaysia offers cost advantages while maintaining high service quality, allowing businesses to optimize budgets.
• Access to Skilled Talent: Malaysia boasts a multilingual, highly educated workforce proficient in English and regional languages.
• Time Zone Complementarity: Malaysia’s time zone allows effective coverage for global customers alongside Indian teams.
• Scalability and Flexibility: Malaysia’s BPO sector is growing fast, providing companies with more options to scale rapidly.

Diversifying offshore talent pools helps companies enhance resilience and flexibility in an increasingly complex global market.

Also Read: The Pros and Cons of Employers of Record

How To Hire BPO Talent from Malaysia With FastLaneRecruit

If you’re considering building or expanding your offshore team with talented Malaysian professionals, FastLaneRecruit is your trusted partner. Specializing in sourcing, hiring, and managing remote BPO talent in Malaysia, FastLaneRecruit makes it easy to access cost-effective, skilled staff in key areas such as IT support, customer service, finance, digital marketing, and more.

FastLaneRecruit offers:

• Employer of Record (EOR) services to handle payroll, compliance, and benefits seamlessly.
• Expert recruitment and vetting to ensure you get the best-fit candidates.
• End-to-end remote team management support for smooth operations.
• Competitive salary benchmarking and local market insights.

Partnering with FastLaneRecruit allows you to reduce your operating costs by up to 70%, maintain high service quality, and accelerate your time to market. Whether you are supplementing your existing Indian BPO team or seeking a full-scale Malaysian operation, FastLaneRecruit provides the expertise and support you need. Contact us (#contact) today to schedule a free consultation!